How do I know if a price applies to a patient with government insurance (Medicare, Medicaid, Tricare)?
How do I access the most recent pricing sheet?
What are the different ways I can send in a compounded prescription?
You can E-scribe compounds (this varies depending on your software) most E-scribing software allows for adding compounds, or using a miscellaneous or notes the pharmacy. You can fax compound prescriptions using your own script pads or pages or download our compound prescribing sheet from our prescriber section of the website. You can call the pharmacy directly and give us your compound prescriptions over the phone .
What should I do if a patient says they have not been contacted yet?
If it has been more than a few hours you may ask that the patient call the pharmacy directly or you or your staff can contact the pharmacy. Someone will look into the issue and rectify it immediately.
How can I request more tear-offs?
You can request tear-offs directly from the tear-off order form https://docs.google.com/forms/d/e/1FAIpQLSfQfssmip-N5RVqABbvHxbZWL0NeBraQii9XfD7eoxamjpfvw/viewform
The link is at the bottom of our home page and also in the prescriber access section of the website. You can call the pharmacy or contact your sales rep.
Which states do you ship to?
How long will it take to receive my prescription?
Your prescriptions will be shipped one of three ways, Standard FedEx taking 1-2 days; Overnight FedEx (typically an upcharge); or USPS First Class or Priority dependent on the size of the product being shipped (First Class/Priority does not affect the patient delivery window) normally taking 3-5 days.
How much does shipping cost?
There are some cases that patients repeatedly ask for overnight shipping. In this case, the patient will be charged that additional cost. If it is a rare emergency or request, we try to take care of the patient at no charge.
Do you accept insurance for all of your medications?
We do accept most all major insurances for most every manufactured medications. Our compound medications are cash only and very affordable even without insurance.
Why did my doctor send my prescription to your pharmacy?
Your doctor wants you to receive your dermatology medications at the best price with great service. For a full explanation of the reasons your dermatologist chose Big Country Dermatology Pharmacy please read more here. Also, check out our Google reviews.
What should I do if I have not heard from the pharmacy?
What should I do if I do not receive my package?
How will my package be shipped?
We use different shipping options for different medications but your prescription will be delivered either Fedex or USPS and we will provide you with a tracking number.